Application Support Specialist
2 weeks ago
Position Overview:
The Application Support Specialist serves as a vital resource for technology assistance within the EMS group, focusing on Energy Management System (EMS) displays, Control Center Wallboards, and user workstations. This role is essential in understanding user requirements and the operational procedures relevant to the department.
Key Responsibilities:
- Deliver prompt and effective user support, addressing common inquiries independently.
- Analyze and document business processes, including visualization and information requirements.
- Respond professionally to inquiries from users or EMS, escalating issues as necessary.
- Adhere to EMS protocols and provide reports upon request.
- Assist project teams with scope determination, requirements documentation, and user support.
- Create, configure, and maintain user displays, ensuring they align with EMS models and field conditions.
- Manage displays for all EMS and Training Simulator applications.
- Offer hardware and technology support to end users.
- Provide backup support for maintaining operational diagrams.
- Assist EMS leadership with project documentation, implementation, and other related tasks.
- Support vendor coordination as directed by EMS leadership.
Qualifications:
- Minimum of an Associate's degree; Bachelor's degree in a relevant field preferred.
- Four years of equivalent experience may be considered.
Additional Information:
- Only candidates authorized to work in the designated country will be considered.
- Position start dates and durations are estimates and may vary based on business needs.
Equal Opportunity Employment:
Rose International is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
If you require assistance during the application process due to a disability or other reasons, please reach out for support.
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