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Client Support Specialist
2 months ago
Apex Talent Solutions LLC is seeking a committed Customer Service Representative to become an integral part of our organization. In this role, you will serve as the primary contact for our clients, delivering essential information, support, and resolutions to their queries. Your contribution will be vital in fostering a positive client experience and ensuring high levels of customer satisfaction.
Key Responsibilities:- Evaluate client requirements and provide suitable solutions
- Address client inquiries through various communication channels
- Adhere to established customer service protocols and guidelines
- Achieve and surpass team performance objectives
- Record client interactions and modifications to accounts
- Propose additional products or services when appropriate
- Coordinate callbacks and appointments as necessary
- Previous experience in customer service or a similar role
- Excellent verbal and written communication abilities
- Basic proficiency in computer applications
- Capability to manage multiple tasks and prioritize effectively
- Strong active listening skills
- Client-oriented mindset
- Comprehensive Health Insurance (including dental and vision)
- Retirement savings plan
- Opportunities for career advancement and development
- Flexible working hours
- Options for remote work