Client Support Specialist
4 weeks ago
We are seeking a dedicated individual to join our Client Support team at JobRialto, assisting businesses as they navigate our innovative product.
Shift schedules may vary as we grow our team. Our primary method of managing support inquiries is through email and text, with phone or video assistance available upon request.
As a strategic problem solver, you will become a key resource for all merchant support inquiries, ensuring that our team delivers outstanding service when challenges arise.
Why You Will Love This Role
Be part of a collaborative team that is committed to providing exceptional customer service for a cutting-edge technology platform. Work closely with a small, high-priority team and gain insights from industry leaders. Your responsibilities will include:
- Investigating and resolving intricate technical issues to identify and fix failure points.
- Addressing merchant concerns with empathy and urgency, ensuring every interaction is a valuable learning experience.
- Developing a thorough understanding of our product, processes, systems, and tools to effectively diagnose and resolve issues.
We are excited about you because...
- You possess a Bachelor's degree or equivalent professional experience.
- You have over 2 years of experience in a relevant role within technology, hospitality, or customer support.
- You are a natural problem solver, ready to tackle challenges that may not have clear solutions.
- You approach your work with empathy and genuinely care about the success of small business owners.
- You are fluent in English and have strong technical skills, including a typing speed of 40 WPM.
- You thrive in a fast-paced customer service environment and adapt well to change.
- Your written communication skills are exceptional, demonstrating excellent grammar, spelling, and the ability to communicate in both formal and casual tones.
- You are a motivated team player with above-average technological proficiency.
Bonus Qualifications:
Familiarity with various POS systems and tools such as Toast, Square, Upserve, Micros, Aloha, NCR, or Revel, as well as experience with G-Suite, ZenDesk, Slack, Atlassian, and Salesforce.Education: Bachelor's Degree
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