Operations Supervisor

1 week ago


Olympia, Washington, United States Timberland Regional Library Full time
Job Title: Operations Supervisor

Join the Timberland Regional Library team as an Operations Supervisor, where you will play a key role in ensuring the smooth operation of our library facilities. As a leader, you will oversee the circulation and information services activities, supervise staff, and provide excellent customer service to our patrons.

Key Responsibilities:
  • Coordinate circulation and information services functions for assigned areas, ensuring timely and efficient flow of library materials and delivery of high-quality service to patrons.
  • Supervise and direct the performance of assigned library personnel and volunteers, including preparing employee work schedules and ensuring staff compliance with TRL's policies and procedures.
  • Develop and implement circulation and customer service plans, policies, and procedures, establishing and communicating departmental priorities and expectations.
  • Review and evaluate departmental policies and work methods, implementing changes necessary to improve customer service and operational efficiency.
  • Troubleshoot and supervise the maintenance of library computer systems and equipment, monitoring and maintaining departmental supply inventories.
  • Coordinate and provide training to personnel regarding reference, reader's advisory service, and circulation policies, procedures, and work methods.
  • Respond to and resolve disruptive patron incidents and issues impacting library and patron services.
  • Participate in Circulation Working Groups and other circulation or customer service related working groups.
Requirements:
  • Associates degree in a related field and a minimum of three years of customer services experience, including Circulation experience, and two years of supervisory experience.
  • A valid Washington State Driver's License.
  • Ability to work evenings and weekends and to adapt to schedule changes on short notice.
Benefits:
  • Competitive salaries with a full suite of benefits for regular employees hired at.50 FTE and above.
  • Medical, dental, vision, and life insurance.
  • Employee Assistance Program.
  • Flexible Benefits Savings Plans.
  • Participation in the Washington State Public Employees Retirement System (PERS).
  • Deferred Compensation Plan.
  • Paid Sick Leave, Vacation Leave, and 12 Paid Holidays plus 2 Personal Holidays.


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