Payment Collection Coach

5 days ago


Naples, Florida, United States Aaron's Full time

Your Role

As a Payment Collection Coach at Aaron's, you will be responsible for building relationships with our customers over the phone and face-to-face to help them achieve their goals and improve their quality of life.

This position offers a competitive salary range of $16.25 to $17.00 per hour, plus incentive pay based on performance. We are committed to providing our team members with ongoing training and support to ensure their success in this role.

The Job

  • You will be responsible for attainment and upkeep of customer accounts, direct contact with customers who have not renewed their Lease agreement(s), and selling customers on the benefits of timely lease agreement renewal payments.
  • Additionally, you will assist the Customer Account Manager in setting and achieving revenue and renewal goals, assist with merchandise returns and guest deliveries, clean and certify merchandise in the Quality Assurance Center, complete and maintain weekly vehicle maintenance sheets, load and secure product in company vehicles, and safely operate company vehicles.
  • In addition, you will assist the Sales Team as needed and perform any reasonable duties requested by management.

Requirements

  • To be successful in this role, you must be at least 21 years old with a valid state Driver's License and comply with the Company's Driver Qualification Policy, including satisfactory MVR (driving record). You must also meet DOT requirements to obtain certification in required states (United States).
  • Additional requirements include the ability to work a variable schedule of hours from 8 am to 9 pm, lift up to 50 lbs. without assistance and up to 300 lbs. with the assistance of a dolly, and possess excellent interpersonal and communication skills.
  • Two years of retail/customer service experience and a High School diploma or equivalent are preferred.
  • Proficient computer skills and proper telephone etiquette are also essential for success in this role.


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