Medical Office Receptionist

2 months ago


Vienna, Virginia, United States Capital Area Pediatrics Full time
Job Summary

Capital Area Pediatrics is seeking a highly skilled and detail-oriented Patient Services Representative to provide exceptional administrative support at our Vienna location. This is a full-time, benefits-eligible, hourly position.

Key Responsibilities
  • First Point of Contact: Serve as the initial point of contact for patients and visitors, providing a warm and welcoming experience.
  • Administrative Support: Perform a range of administrative duties to support the patient experience, including appointment scheduling, intake, and record-keeping.
  • Liaison Role: Serve as a liaison between patients and clinical staff, working to ensure efficiency and excellent customer service.
  • Financial Transactions: Collect copays, payments on accounts, and payments for cash and carry supplies, accurately posting to patient accounts.
  • Outbound Outreach: Make outbound calls to patients and families to improve population health, ensuring patients are on schedule with vaccinations, well-check/milestone appointments, and chronic condition care management.
  • Scheduling and Communication: Receive inbound calls, emails, and text communications to schedule appointments using our electronic medical record (Athena).
  • General Administrative Duties: Perform general administrative tasks and other duties as assigned.
Requirements
  • Experience: At least two years of professional experience, with healthcare experience preferred.
  • Customer Service: Customer service experience is required.
  • Administrative Support: At least one year of patient registration/medical office administrative support is strongly preferred.
  • Electronic Medical Record Experience: Experience with electronic medical records, particularly Athena, is a plus.
  • Education: High school diploma or equivalent required.
Equal Opportunity Employer

Capital Area Pediatrics is a proud Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.



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