Spa Operations Manager

1 week ago


San Diego, California, United States Arch Amenities Group Full time
Job Description

Arch Amenities Group is seeking a highly skilled Spa Director to lead the day-to-day operations of our world-class spa facility. The ideal candidate will have a proven track record of success in spa management, with a strong focus on customer service, staff development, and financial management.

Key Responsibilities:
  • Develop and implement a comprehensive spa operations manual, including policies and procedures for all facility services, administration, and maintenance.
  • Manage and maintain accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
  • Develop and implement a retail sales plan, establishing service and retail goals for staff and providing guidance on how to achieve them.
  • Provide excellent customer service and monitor guest feedback through the use of comment cards and other customer care techniques.
  • Develop and implement a marketing and public relations strategy to promote the spa and its services.
  • Ensure compliance with all state licensing and health requirements.
  • Manage and maintain accurate facility inventory, including supplies, equipment, and products.
  • Develop and implement a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance.
Qualifications:
  • Bachelor's degree or comparable spa management experience.
  • 2+ years of successful spa management experience.
  • Knowledge of professional spa services and treatments.
  • Knowledge of retail operations and inventory systems.
  • Effective leadership skills and a strong work ethic.
  • Excellent customer service skills.
  • Efficient, well-organized, and able to handle a variety of duties simultaneously.
  • Creative in marketing and promotions.
  • Sales-oriented.
  • Energetic, enthusiastic, and motivational.
  • Professional manner, discretion, and appearance.
  • Excellent verbal and written skills.
  • Ability to show initiative and make decisions.


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