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Guest Services Supervisor

2 months ago

Louisville, Kentucky, United States commonwealth Hotels Full time

Position Overview

We are seeking a dedicated and skilled Front Office Manager to oversee the daily operations of our Front Office, AYS, and Bell departments.

Why Work With Us?

  • Comprehensive Medical, Dental, and Vision Plans
  • 401K Plan with Employer Contribution
  • Paid Vacation, Personal Days, and Holiday Compensation
  • Discounts on Hotel Stays and Food & Beverage
  • Travel Discounts for Dining and Lodging
  • Flexible Personal Days Off
  • Access to Online Training Programs
  • Career Development through Commonwealth University
  • Employee Referral Bonuses
  • Flexible Spending Accounts for Health and Childcare
  • Direct Deposit Services
  • Leave for Jury Duty and Bereavement
  • Employee Assistance Programs
  • Recognition Programs including Associate of the Month and Year
  • Basic Life and Accidental Death Insurance at No Cost
  • Optional Life Insurance for Employees and Dependents

Key Responsibilities

  • Manage the daily functions of the Front Office, AYS, and Bell departments.
  • Set and uphold service standards across all Front Office operations.
  • Ensure compliance with cash handling procedures and maintain accurate documentation.
  • Follow hotel policies regarding hiring, disciplinary measures, and training requirements.
  • Actively work as a Front Office Manager, filling in for shifts as needed, including audits.

Qualifications

  • Strong interpersonal abilities and a solid grasp of professional business ethics and decorum.
  • Exceptional verbal and written communication skills.
  • Excellent organizational capabilities, adept at time management and prioritization.
  • Availability to work weekends and holidays is essential.