Onsite Customer Service Representative

3 weeks ago

St Louis, Missouri, United States Concordance Healthcare Solutions Full time
Job Summary

We are seeking a highly skilled and customer-focused Onsite Customer Service Specialist to join our team at Concordance Healthcare Solutions. This role will provide face-to-face customer service support for the VA Medical Facility by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.

Key Responsibilities
  • Receives, processes, and verifies the accuracy of orders from customers, utilizing resolution reports.
  • Answers questions regarding pricing, order status, damaged product, or any other topics customers have.
  • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • Tracks backorders and keeps necessary parties updated on current status of orders.
  • Resolves product or service problems.
  • Utilizes product knowledge to assist customers with questions and ensures they receive the items that best suit their needs.
  • Recommends potential substitutes by analyzing customer needs and product availability.
  • Acts as a liaison between customer and other company personnel and departments to resolve order-related issues.
  • Assists with maintaining financial accounts by processing customer adjustments.
  • Contributes to the development and maintenance of standards, policies, and procedures regarding customer service.
  • Assists the VA facility in identifying core supply lists.
  • Offers guidance regarding allocated products.
Requirements
  • High school diploma or equivalent combination of education and experience.
  • Previous customer service and/or distribution experience preferred.
  • Must have strong computer skills, proficient with Excel and Word, and the ability to learn VAI internal computer systems.
  • High energy, positive attitude, and customer service-oriented.
  • Must have excellent communication skills and be forward-thinking.
  • Must be detail-oriented and possess analytical skills, flexible, and able to multi-task.
  • Be able to work independently while also being a team player.
  • Successfully pass a pre-employment (post-offer) background check and drug screening.
Work Environment

This role is located in St. Louis, MO.

We offer great benefits and competitive pay, including health, life, dental, and vision insurance, paid vacation and personal time, paid holidays, a 401(k) retirement plan with company match, company-paid short-term and long-term disability, and a profit-sharing program.

Concordance Healthcare Solutions is committed to being the most respected, innovative, national, multi-market healthcare solutions company, earning the highest level of trust by operating with integrity, unwavering commitment, and exceptional service through our culture of excellence.

We are an equal opportunity employer and prohibit any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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