Customer Service Representative

21 hours ago


Palm Beach Gardens, Florida, United States Urban Outfitters , Inc. Full time
Customer Service Representative Job Description

We are looking for a talented Customer Service Representative to join our team at our West Palm Beach store. As a Sales Associate, you will be responsible for creating a positive customer experience and contributing to driving sales.

**Key Responsibilities:**

  • Provide exceptional customer service, ensuring a positive experience for each shopper.
  • Embody the Urban Outfitters brand, representing our values and vision.
  • Utilize technology to stay informed on company priorities and promotions, delivering a seamless shopping experience.

**Teamwork and Communication:**

  • Contribute positively to the store environment by being respectful and helpful to others.
  • Collaborate with peers and leadership, sharing ideas and supporting team needs.
  • Exhibit a willingness to learn and adapt, being flexible to change and open to new ways of doing things.

**Visual and Business Operations:**

  • Maintain Urban Outfitters visual and operational standards while prioritizing customer satisfaction.
  • Support the shipment process, gaining awareness of products and contributing to omni-order fulfillment processes.
  • Adhere to store safety standards, inventory accuracy, and reduce product loss, upholding company policies and procedures to support profitability.

**Requirements:**

  • Possess a passion for the UO brand.
  • Have experience in customer service.
  • Be able to work flexible hours, including nights, weekends, and holidays.

The estimated salary for this role is around $13.00 per hour, depending on location and experience. URBN offers comprehensive benefits, including medical, dental, vision, PTO, employee discounts, and more. For additional information, visit www.urbn.com/work-with-us/benefits.



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