Customer Service Representative
6 days ago
Job Summary:
The Host is responsible for delivering exceptional hospitality experiences by maintaining the overall flow and ambiance of the restaurant. They provide a positive and professional first impression to every guest, ensuring a memorable dining experience.
Key Responsibilities:
- Interact courteously with guests, answering phones, greeting guests, seating guests, making reservations, and taking food orders.
- Uphold high safety and sanitation standards by completing sanitation practices at the front door, host desk, lobby area, and crowd control.
- Learn the restaurant's seating layout, table division, and food delivery process.
- Set and clear tables neatly and efficiently according to P.F. Chang's specifications.
- Learn curbside and takeout procedures.
- Conduct side-work as required for each shift.
Requirements:
- No prior experience is necessary; we provide comprehensive training.
- Excellent customer service skills and etiquette.
- Ability to execute proper sanitation practices and safety procedures.
- Effective communication with coworkers and guests.
- Flexibility to work various shifts.
- Ability to multitask in a fast-paced, team-oriented environment.
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