Customer Service Representative
16 hours ago
About Us
Sherwin-Williams, a leading manufacturer of paints and coatings, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
Company Overview
We are proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Job Summary
The Customer Service Representative will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities
- Customer Service: Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
- Sales: Process sales transactions accurately and consistently with policies and procedures.
- Inventory Management: Maintain precise work order files and formulas, pull appropriate products from the sales floor or warehouse, and stock shelves and set up displays.
- Tinting and Mixing: Tint and mix products, as needed, to customer specifications.
- Cleaning and Maintenance: Clean store equipment, load/unload delivery trucks, and assist in making deliveries as needed.
Requirements
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able to read, write, comprehend, and communicate in English.
- Must be able to read, write, comprehend, and communicate in Spanish.
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
- Have a valid, unrestricted Driver's License.
- Have at least a High School diploma or GED.
- Have at least one (1) year experience working in a delivery, retail, or customer service position.
- Have previous work experience selling paint and paint-related products.
- Have previous work experience operating tinting and mixing equipment.
Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications. The salary range takes into account the wide range of factors considered in making compensation decisions, including skill sets, experience, and training, licensure and certifications, and other business and organizational needs.
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