Customer Engagement Specialist

1 week ago


San Ramon, California, United States Elements Massage Full time

Position Overview:

Are you seeking a role as a customer engagement specialist where you can make a significant impact on clients' lives? This position is tailored for individuals who thrive in a retail environment and are passionate about customer service.

Benefits for Sales Consultants:

  • Compensation ranging from $18 to $20 per hour based on experience.
  • Performance bonuses linked to monthly sales achievements.
  • Participation in CalSavers 401k plan.
  • Enjoy a complimentary monthly massage at our studio.
  • Opportunities to earn commissions through wellness program sales.

Ideal Candidate Profile:

  • Proficient in following a structured sales approach to promote the Elements Wellness Program and foster customer loyalty.
  • Must possess excellent communication skills, with a strong emphasis on active listening to understand the needs of new and existing clients.
  • Ability to transform client feedback into positive service experiences.

Key Responsibilities:

  • Facilitate membership sales.
  • Provide exceptional client service, including check-in/check-out processes, addressing client inquiries regarding services and accounts, and resolving issues.
  • Perform light housekeeping duties.
  • Complete additional tasks as assigned by management.
  • Availability to work evening and weekend shifts as needed to meet business demands.

Qualifications:

  • Previous experience in retail sales is preferred, particularly in selling memberships or services directly to clients.
  • Experience in customer service within a spa-like or similar setting is advantageous, showcasing attention to detail and hospitality.
  • Familiarity with modern office technology and systems; proficiency in scheduling and payment processing using user-friendly software.
  • Motivated to cultivate a positive work environment for colleagues while ensuring exceptional experiences for clients.

Legal Disclaimer:
2023 Elements Therapeutic Massage, LLC (ETM). Each Elements Massage studio operates independently. Franchise owners are responsible for all employment decisions and matters related to their studios. All individuals hired by franchise owners are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.



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