Patient Service Coordinator

2 weeks ago


Buffalo, New York, United States EXCELSIOR ORTHOPAEDICS GROUP Full time
Job Summary

The Patient Service Representative is the first point of contact for our patients entering the building. As a key member of our team, you will be responsible for ensuring our patient experience is truly one-of-a-kind; offering incredible customer service at all times.

Key Responsibilities
  • Verify appointment and insurance information, and enter registration details into our electronic medical record system.
  • Perform registration procedures for new and follow-up patients, obtaining necessary demographic, insurance, and payment information.
  • Collect copays, balance the cash drawer, and log weekly/monthly totals.
  • Collect past due monies due to Excelsior Orthopaedics Group.
  • Verify insurance three days prior to patient appointments to ensure eligibility.
  • Remain flexible in work assignments as patient numbers vary and doctor schedules change.
  • Act as a liaison between patients and the billing department regarding billing issues.
  • Pull registrations through the patient portal.
  • Apply knowledge of medical terminology, specifically orthopedic terminology.
  • Proficiency in electronic medical record and practice management computer programs.
Requirements and Qualifications
  • Associate's degree preferred; high school diploma or equivalent required.
  • 2+ years of medical office experience; patient registration experience desired.
  • EMR experience required; MEDENT preferred.
Physical Demands
  • Manual and finger dexterity and eye-hand coordination to enter data and operate office equipment.
  • Corrected vision and hearing within normal range to observe and communicate with patients, providers, and staff.
  • Frequently remaining in a stationary position, often sitting for prolonged periods working on a computer, telephone, copy/fax machine, and other office equipment.
  • Occasional standing and walking required.
  • Occasional lifting and carrying items weighing up to 10 pounds.


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