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Orthopedic Patient Service Coordinator

2 months ago


Buffalo, New York, United States EXCELSIOR ORTHOPAEDICS GROUP Full time
{"title": "Patient Service Representative", "description": "Job Summary

At Excelsior Orthopaedics Group, we are seeking a highly skilled Patient Service Representative to join our team. As the first point of contact for our patients, you will play a critical role in ensuring their experience is exceptional from the moment they enter our building.

As a Patient Service Representative, you will be responsible for performing a wide range of duties related to patient registration, including verifying appointment and insurance information, collecting copays, and balancing cash drawers. You will also work closely with our therapists and patients to assist in the scheduling process and provide exceptional customer service at all times.

Key Responsibilities:

  • Verify appointment and insurance information, and enter registration details into our electronic medical record system.
  • Collect copays and balance cash drawers, ensuring accurate and timely processing of payments.
  • Work closely with therapists and patients to schedule appointments and provide exceptional customer service.
  • Act as a liaison between patients and our billing department to resolve any billing issues.
  • Perform other duties as assigned to support the smooth operation of our front desk.

Requirements:

  • Exceptional customer service skills, with the ability to provide professional written and verbal communication.
  • Associate's degree or equivalent experience in a medical office setting.
  • 1+ years of experience in a medical office setting, with a focus on patient registration and customer service.
  • EMR experience, with a preference for MEDENT.

Physical Demands:

  • Position requires manual dexterity, hand-eye coordination, and the ability to stand, sit, and walk for extended periods.
  • Occasional lifting of items weighing up to 10 pounds may be required.

What We Offer:

  • A dynamic and supportive work environment.
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

", "lang_code": "en-US"}