Executive Director, Enterprise Business Applications and Operations

6 days ago


Portland, Oregon, United States Providence Health & Service Full time
About the Role

We are seeking an experienced Executive Director to lead our Enterprise Business Applications and Operations team at Providence Health & Services. This is a hybrid/remote position that can be based in various locations within our footprint, including AK, WA, OR, CA, TX, and MT.

Key Responsibilities
  • Lead operations management and release management for our enterprise business applications, including Oracle Cloud ERP, Strata, and UKG-Pro.
  • Develop and manage the deployment of enhancements and changes to our ERP, budgeting, timekeeping, and workforce management platforms.
  • Oversee the development and maintenance of documentation of technical infrastructure, policies, and procedures.
  • Manage enterprise change control, downtime, disaster recovery, and cut over/go-live planning.
  • Enforce strict adherence to enterprise change controls policies and procedures.
  • Participate in 24/7 on-call activities and disaster recovery drills as needed.
  • Lead operations monitoring for all applications in the EBA portfolio.
  • Incident management/oversight across EBA workstreams, including functional, technical, and infrastructure.
  • Represent EBA in cross-IS pillar meetings.
  • Drive accountability and ownership against operational metrics across cross-functional pillars.
  • Analysis, reporting, pattern analysis, and business intelligence.
  • Development and management of KPIs.
Leadership Responsibilities
  • Support functional business partners and executives.
  • Identify and assess deployment road maps and requirements.
  • Effectively manage vendor and stakeholder relationships.
  • Attract, hire, train, motivate, retain, and develop a team of first-rate professionals.
Requirements
  • Bachelor's Degree in Computer Science, Business Management, Information Services, Engineering, CPA/CA, Finance, or an equivalent combination of education and relevant experience.
  • Master's Degree (preferred).
  • 10 or more years of closely related experience.
  • 10 or more years of Information Services leadership experience.
  • 5 years of working in a healthcare environment.
  • 3 years of leadership in an IS Application environment.


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