Customer Service Representative

3 days ago

Manchester, New Hampshire, United States Scan-Optics Full time
About Scan-Optics

Scan-Optics is a leading global provider of cloud-based, AI-driven, data management solutions, professional services, business process management, and support services to B2B, government, and higher education institutions. Our pioneering technology has been shaping the industry by leveraging data technologies paired with cognitive and AI advances. We're utilizing cutting-edge AI technology and machine learning to bring you easily.forwardTM, an Intelligent Data Management solution that captures data securely and accurately.

Our Mission

As leaders in this revolutionary field, we understand not only the technological nuances of intelligent data management but also know how to make that intelligent processing work through a human-centered design approach. We're seeking a talented individual to join our team and contribute to our mission of delivering exceptional customer experiences.

Job Summary

We're looking for a highly skilled Customer Service Representative to join our team. As the face and voice of Scan-Optics, you will be responsible for establishing strong relationships with our clients, ensuring project requirements are clearly understood, and providing exceptional customer service.

Key Responsibilities:
  • Establish and coordinate onboarding of new client work projects.
  • Conduct meetings with clients to ensure project requirements are clearly understood and agreed upon.
  • Review and confirm the scope of work provided by the Sales team.
  • Communicate regularly with internal departments and strategic partners to ensure service delivery expectations are understood.
  • Coordinate with internal teams to ensure timely completion of tasks.
  • Monitor client purchase orders to ensure financial completion and provide overage estimates to the Sales team.
  • Provide excellent customer service and act as the main point of contact for clients throughout the project.
  • Address client inquiries, and concerns, and provide proactive project updates.
  • Manage and prioritize ever-changing project priorities.
  • Make recommendations to systematize and improve office efficiencies and lead process improvement projects.
Requirements:
  • 3+ years of experience in a customer care or customer service role.
  • Experience running multiple projects to successful completion (usually 3-month duration).
  • Attention to details.
  • Strong organizational and time management skills.
  • Ability to synthesize large quantities of complex data into actionable information.
  • Project Management certification is a plus.
  • You thrive on helping customers and bringing their projects to completion.
  • Ability to work and communicate across departments with business partners.
  • Excellent verbal and written communication and presentation skills.
Perks and Benefits

We offer a robust benefits package, including:

  • Medical
  • Dental
  • Vision
  • Additional voluntary products
  • PTO
  • 12 Paid Holidays
  • 401k Matching

We're committed to providing a supportive and dynamic work environment that fosters growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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