Member Service Representative

2 days ago


Manchester, New Hampshire, United States St. Mary's Bank Full time
Job Title: Member Contact Center Representative

At St. Mary's Bank, we're committed to delivering exceptional service to our members. As a Member Contact Center Representative, you'll play a vital role in providing stellar service, establishing and maintaining loan and deposit account relationships, and increasing services per household.

Key Responsibilities:
  • Provide exceptional service to members, meeting and exceeding expectations to ensure quality assurance in member interactions.
  • Complete work effectively and accurately within established department criteria.
  • Achieve stated service level as measured by adherence to schedule.
  • Effectively provide guidance and support to SMB membership regarding alternative delivery channels.
Requirements:
  • Minimum of Associate's Degree or equivalent required, with one year of experience as a customer service representative with a financial institution.
  • Proven track record in consumer loan origination, sales, and member service.
  • Ability to recognize problem-solving opportunities and recommend appropriate financial products/services.
  • Ability to multi-task and balance time-sensitive workload in a fast-paced, high-activity environment.
  • Strong communication skills, both written and verbal.

St. Mary's Bank is an Equal Opportunity Employer.



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