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Inside Sales and Customer Support Representative

2 months ago

Spring Hills, Texas, United States AlphaGraphics - US651 Full time
Job Overview


AlphaGraphics - US651 is a premier provider of print and marketing solutions, dedicated to delivering outstanding quality and customer satisfaction to businesses.

We pride ourselves on our innovative offerings, strong community involvement, and a collaborative work atmosphere. If you are enthusiastic about customer relations and sales, and you seek a role where you can make a meaningful contribution, we invite you to consider joining our team.


We are in search of a dynamic and adaptable individual to take on the role of Client Relations and Sales Specialist.

This multifaceted position merges the duties of customer support and inside sales, enabling you to interact with clients at various points in their journey.

You will deliver exceptional service, generate leads, close sales, and contribute to the growth of our organization.

Key Responsibilities:

Customer Support:

  • Act as the main point of contact for clients, addressing inquiries and providing superior service through various communication channels.
  • Process orders, manage client accounts, and ensure precise data entry into our CRM system.
  • Collaborate with production and sales teams to guarantee timely and accurate order processing.
  • Resolve client issues and complaints with a focus on satisfaction and retention.
  • Provide product information, recommendations, and assistance to clients throughout their purchasing journey.
  • Maintain comprehensive and up-to-date client records.

Inside Sales:

  • Proactively reach out to potential clients to generate leads and identify new sales opportunities.
  • Conduct follow-up communications to nurture leads and convert them into sales.
  • Understand client needs and provide customized solutions to meet their requirements.
  • Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling.
  • Collaborate with the marketing team to support lead generation initiatives and sales campaigns.
  • Meet or exceed monthly and quarterly sales goals.

Qualifications:

  • Proven experience in customer support and/or sales, preferably within the printing, marketing, or a related sector.
  • Excellent communication skills, with the ability to foster strong relationships with clients and colleagues.
  • Strong organizational skills and attention to detail, with the capability to manage multiple tasks effectively.
  • Self-motivated and driven, with a passion for achieving sales goals and delivering exceptional service.
  • Proficiency in CRM software, Microsoft Office, and other relevant tools.
  • High school diploma or equivalent; a degree in business, marketing, or a related field is advantageous.

What We Offer:

  • Competitive salary with performance-based incentives.
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional development and career advancement within the organization.
  • A supportive and collaborative work environment that values your contributions.
  • The chance to be part of a growing company with a strong community focus.

AlphaGraphics - US651 is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.