Quality Assurance Specialist

4 weeks ago


Worcester, Massachusetts, United States Michael Page Full time
Job Overview

As a Quality Engineer at Michael Page, you will play a crucial role in ensuring the highest quality standards are met in our industrial manufacturing processes. Your responsibilities will include supporting the Quality Manager in performing inspections, root cause analyses, and corrective actions, as well as leading improvement projects and internal audits.

Daily Responsibilities:
  • Handle customer complaints and manage RMAs, DMRs, and supplier CAPAs
  • Lead continuous improvement (CI) projects and internal audits
  • Conduct metallographic inspections and prepare reports

Key Duties:
  • Perform quality inspections, root cause analyses, and implement corrective actions
  • Lead Root Cause and Corrective Action (RCCA) efforts; prepare reports
  • Oversee RMA resolution and report on open RMAs
  • Review and disposition DMRs
  • Lead or participate in continuous improvement projects
  • Lead internal/external quality audits
  • Create/maintain inspection procedures and train on inspection systems/tools
  • Perform metallographic inspections and material analysis
  • Establish machine capability envelopes for key equipment
  • Track vendor quality and provide status reports
  • Support materials testing and dimensional inspections as needed

Requirements:
  • BS or AS in a scientific discipline with relevant quality or process engineering experience
  • 3+ years in dimensional inspection within a manufacturing environment
  • Proficient in reading engineering drawings and using inspection tools/methods
  • Strong expertise in process improvement (FMEA, Six Sigma, etc.)
  • Experience with large-scale quality programs (automotive/aerospace preferred)
  • Familiarity with metallography and auditing basics (CPOK, control limits)
  • Proficient in Microsoft Office; skilled at writing detailed, data-driven reports with visualization
  • Good verbal and written communication skills
  • Ability to work hands on at a small manufacturing organization

What We Offer:
  • Growth path to Quality Manager role
  • Small quality team with career development potential
  • Strong focus on internal growth (e.g., employees transitioning from R&D to management)
  • Educational reimbursement, including potential MBA after 1 year
  • Diverse and inclusive work environment
  • Competitive wages

Benefits:
  • Medical, Dental, and Vision with top-tier premiums
  • 10.5 paid holidays
  • 401k with match
  • Company-paid life insurance and disability coverage
  • Aflac, Lifelock, and MetLaw assistance
  • Employee assistance program
  • Flexible spending and dependent care accounts
  • Educational assistance and employee stock purchase plan


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