Restaurant Operations Manager
2 weeks ago
We are seeking a highly skilled Restaurant Manager to oversee the operations of our restaurant at Chatham Bars Inn, a Forbes Travel Guide Five Star Hotel on Cape Cod, Massachusetts. The ideal candidate will have a minimum of 3 years of supervisory/management experience and 2 years of dining room management experience.
The successful candidate will be responsible for maintaining a high standard of quality with regard to guest and employee satisfaction, while meeting the objectives and standards set forth by the CBI Service Standards. Key responsibilities include:
- Greeting guests and assigning tables
- Overseeing the food & beverage staff
- Handling guest complaints
- Contributing to the achievement of F&B revenue goals
- Striving to increase F&B guest count and total revenue, while maintaining quality of service
- Reviewing staffing needs daily and weekly for efficient management of labor cost
- Ensuring accountability for successful execution of all operating systems (requisitions, weekly and daily inventory) that impact the efficiency of the operation
- Ensuring proper execution of all accounting functions (proper guest check procedures, comp and void procedures, and proper event check posting)
- Weekly scheduling of all F&B outlets
Requirements for the position include:
- Minimum of 3 years supervisory/management experience
- Minimum of 2 years dining room management experience
- Ability to work weekends and holidays
- Superior customer service skills
- Ability to multi-task
- Strong attention to detail and organization
- Basic computer skills required. Experience with Excel, Outlook, Micros, Open Table, and Delphi preferred
- Clear and concise written and verbal communication skills
- Enjoys a fast-paced work environment
- Must be able to lift up to 40 lbs
- Current TIPS Alcohol Certification or comparable alcohol service certification
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