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Merchandise Associate

2 months ago

Northbrook, Illinois, United States HomeGoods Full time
About the Role

We are seeking a highly skilled and customer-focused Merchandise Associate to join our team at HomeGoods. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.

Key Responsibilities
  • Customer Service: Role model established customer experience practices, engage with all customers, and embody customer experience principles and philosophy.
  • Store Culture: Support and embody a positive store culture through honesty, integrity, and respect.
  • Merchandise and Sales: Accurately ring customer purchases/returns, count change back to customer, and promote credit and loyalty programs.
  • Store Recovery: Initiate and participate in store recovery as needed throughout the day.
  • Organizational and Cleanliness Standards: Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
  • Communication and Teamwork: Provide and accept recognition and constructive feedback, adhere to all labor laws, policies, and procedures, and support and participate in store shrink reduction goals and programs.
Requirements
  • Customer Service Skills: Possess excellent customer service skills and a strong ability to work with peers and supervisors.
  • Communication and Organizational Skills: Possess strong communication and organizational skills with attention to detail and the ability to multi-task.
  • Flexibility and Adaptability: Able to work a flexible schedule to support business needs and respond appropriately to changes in direction or unexpected situations.
  • Physical Demands: Capable of lifting heavy objects with or without reasonable accommodation.
Benefits

As a valued member of our team, you will be eligible for a range of benefits, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.