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Customer Service Representative III

2 months ago

Tucson, Arizona, United States Higheredmilitary Full time
Job Summary

We are seeking a highly skilled and experienced Visitor Services Lead to join our team at the University of Arizona Museum of Art. As a key member of our First Impressions team, you will be responsible for providing exceptional customer service and overseeing student employees.

Key Responsibilities
  • Manage the Visitor Services program to ensure a high-quality visitor experience with low inconvenience and high safety and cleanliness standards.
  • Directly interact with the public, ensuring exceptional customer service is delivered, including general museum information and upholding policies and procedures.
  • Hire, train, schedule, and supervise part-time student monitors.
  • Perform daily operations of the front desk, including POS, opening and closing procedures, and managing daily cash procedures.
  • Restock frontline desk materials and maintain organized workspaces in the museum lobby.
  • Assist with check-in and admissions at public programs and special events.
  • Accurate data entry of daily admission numbers, attendance, revenue, tours, etc.
  • Ensure calls and/or emails to the main UAMA phone line and email address are processed efficiently and voicemails/messages are checked and passed on to the appropriate staff member.
  • Work closely with the Donor Relations Manager to ensure PCI compliance.
  • Maintain up-to-date knowledge of Museum programming, membership benefits, and events, tour topics and offerings, Exhibition details, and all operational changes.
  • Oversee the handling and distribution of department mail.
  • Follow all ADA and safety protocols as it relates to visitors and accessibility.
  • Help with set-up and take-down of lobby/galleries prior to and following events, as needed.
Requirements
  • High school diploma or equivalent, or equivalent learning attained through experience.
  • Minimum of 5 years of relevant experience (retail, customer service, or equivalent).
  • Associate's or Bachelor's degree or equivalent learning attained through experience.
  • Experience with Microsoft Office Technical Programs (Word, Excel, Publisher) and Microsoft Office Cloud Programs (One Drive) and Adobe Suite.
  • Experience working in museums, non-profits, hospitality, or tourism.
  • Cash handling experience.
Benefits

The University of Arizona offers a comprehensive benefits package, including health, dental, and vision insurance plans, life insurance, and disability programs, paid vacation, sick leave, and holidays, UA/ASU/NAU tuition reduction for the employee and qualified family members, state and optional retirement plans, access to UA recreation and cultural activities, and more.

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocation services, please visit our website.