Customer Service Representative

1 day ago


Tucson, Arizona, United States HomeServices Insurance Full time
Job Title: Customer Service Representative

At HomeServices Insurance, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.

Job Summary

We are looking for a dedicated and detail-oriented individual to provide exceptional service to our clients, ensuring their needs are met and exceeded. As a Customer Service Representative, you will be responsible for handling client inquiries, resolving issues, and providing support to our sales programs.

Key Responsibilities
  • Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control, and organizational effectiveness.
  • Research and answer calls from clients, underwriters, and third parties.
  • Advise clients regarding insurance coverage and risk management issues.
  • Process policy changes and cancellations.
  • Handle claims and billing inquiries.
  • Foster and maintain good working relationships with insurance companies and underwriters.
Performance Expectations

We expect our Customer Service Representative to meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.

Key performance indicators include:

  • Meeting all performance and behavior expectations.
  • Providing exceptional customer service.
  • Supporting sales programs and achieving business objectives.
Qualifications

To be successful in this role, you will need:

  • A High School Diploma or equivalent work experience and knowledge.
  • Two years successful servicing experience with an independent agency (or equivalent).
  • Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Excellent oral, written, and interpersonal communication skills.
  • Proven automation, time management, and organizational skills.
What We Offer

We offer a full suite of benefits, including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP).

We are an Equal Opportunity Employer and welcome applications from diverse candidates.



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