Customer Service Representative
20 hours ago
Allegra Marketing Print Mail | 22nd & Park | Tucson is seeking a highly skilled and experienced Senior Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, estimating and quoting orders, and processing and inputting customer orders.
Key Responsibilities:- Develop and maintain positive relationships with existing and new customers through exceptional customer service and communication.
- Estimate and quote orders, ensuring accurate and timely delivery of customer requests.
- Process and input customer orders, managing orders from data entry through production and delivery.
- Provide customer service support for house accounts, as assigned.
- Perform other duties as necessary to ensure the success of our customers and our business.
- 4+ years of customer service and/or inside sales experience, with a focus on business-to-business customers.
- Experience in printing, mailing, and marketing is required.
- Proficiency in MS Office, G-Mail, and the internet for research purposes.
- Demonstrated experience and proficiency with EFI Printsmith and the Adobe Suite software.
- Professional appearance, excellent communication skills, and a strong sense of urgency to get things done.
- Strong attention to detail and experience in managing multiple projects and deadlines for customer orders.
- Ability to prioritize work, work independently with minimal supervision, and follow-up on tasks in a timely fashion.
- Ability to maintain a pleasant, out-going demeanor, and work in a team environment.
The Senior Customer Service Representative will work in a fast-paced, deadline-driven environment, with a focus on providing exceptional customer service and ensuring the timely delivery of customer orders. The ideal candidate will be able to work efficiently and effectively in a team environment, with a strong sense of urgency and a commitment to excellence.
Compensation:We offer a competitive base salary, incentives, and a benefits package, including 401K matching. The typical work week is Monday through Friday, from 8am to 5pm. This is an in-person position, with no remote or hybrid employment options available.
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