Customer Service Representative III
1 month ago
We are seeking a highly skilled Customer Service Representative III to join our team at GEICO. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our policyholders.
Key Responsibilities- Provide outstanding customer service consistently, ensuring that every interaction is positive and memorable.
- Effectively communicate complex information in a clear and concise manner, ensuring that customers understand their options and benefits.
- Take ownership of customer issues, follow up on tasks, and follow through on commitments to ensure timely resolution.
- Identify potential roadblocks and find solutions to each situation, demonstrating a proactive and problem-solving approach.
- Work in a fast-paced environment, thinking critically and making sound decisions to meet customer needs.
- Maintain high levels of accuracy and attention to detail, ensuring that customer information is accurate and up-to-date.
- Prioritize work, manage multiple tasks, and meet deadlines to ensure seamless customer service.
- Develop strong organizational skills, managing multiple customer interactions and tasks simultaneously.
- Stay up-to-date with Microsoft Office Suite and adapt to new systems and tools as needed.
- Premier Medical, Dental, and Vision Insurance with no waiting period.
- Paid Vacation, Sick, and Parental Leave.
- 401(k) Plan.
- Tuition Reimbursement.
- Paid Training and Licensures.
GEICO is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where every associate can thrive and contribute to our success.
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