Customer Service Representative
6 days ago
About This Role:
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.
Key Responsibilities:
- Customer Service: Provide fast, easy, flexible, and friendly service to our customers, achieving Food Lion customer service standards.
- Communication: Be friendly, courteous, and cooperative with other store associates, ensuring effective communication and teamwork.
- Operations: Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.
- Task Management: Perform various tasks, including cashier duties, managing the front end, and handling Food Lion To-Go Runner responsibilities, as needed.
- Quality Control: Identify and report any register malfunctions, cleaning issues, or maintenance required on the front end to the Customer Service Manager or MOD.
Requirements:
- Education: High school graduate or equivalent preferred.
- Skills: Effective communication and customer service skills, ability to learn multiple tasks and technical requirements of the job, and ability to perform the technical requirements of cashier and service center.
- Physical Demands: Ability to stand 100% of the time, frequently walk short distances, and perform repetitive hand and arm motions.
Food Lion is an Equal Opportunity Employer: Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression.
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