Patient Access Representative

4 weeks ago


Elizabeth City, North Carolina, United States Sentara Healthcare Full time
Job Title: Patient Access Representative

We are seeking a highly skilled Patient Access Representative to join our team at Sentara Healthcare. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for patients, providing exceptional customer service, and maintaining accurate and up-to-date patient information.

Key Responsibilities:
  • Verify patient identity and select the correct patient record
  • Review schedules and physician orders to register patients for the appropriate service
  • Scan important documents, such as insurance cards, ID's, Living Wills, and POAs, and verify and enter patient demographic and insurance information in the electronic health record
  • Explain and complete complex regulatory and compliance documents, adhering to all applicable privacy and compliance standards
  • Collect co-payments, deposits, and outstanding balances, and perform transactions securely
  • Provide exceptional customer service, answering questions and ensuring patients arrive at the correct service area at the right time
Requirements:
  • High School Diploma or Equivalent
  • Two years of customer service and/or data entry experience
  • Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology preferred
  • Interpersonal skills necessary for successful communication with patients and staff
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for advancement and professional growth
  • A dynamic and supportive work environment

Sentara Healthcare is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that reflects the communities we serve.



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