Accounts Receivable Specialist

3 days ago

Lincoln, Nebraska, United States Securitas Electronic Security Full time
About the Company

Securitas Healthcare, a leading provider of healthcare solutions, empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics, and senior living organizations worldwide protect people, use assets efficiently, and understand their operations for a caring and healing environment. For more information, visit our website.

Job Summary

In this role, you will leverage your problem-solving skills and attention to detail to ensure smooth payment processes and satisfied customers. This hybrid position offers the opportunity to work remotely two days a week while collaborating with colleagues in-person three days a week.

Key Responsibilities
  • Resolve outstanding payment issues with customers, sales representatives, or managers as needed.
  • Request and pursue payment on delinquent accounts via communication with Accounts Payable.
  • Help resolve customer satisfaction issues with sales representatives, project managers, or managers as needed to facilitate the collection process.
  • Engage in dynamic weekly collection discussions with leadership, presenting comprehensive updates on critical accounts.
  • Perform daily reviews of pending orders, reaching out to customers to obtain payment confirmation.
  • Follow established guidelines to review and update account status.
  • Take ownership of assigned accounts, managing time effectively to ensure accounts are being contacted, pending orders are being reviewed, answering phone calls, and replying to customers effectively.
  • Assist in the management of accounts receivables, proactively initiating communication to establish tailored payment solutions and ensuring diligent follow-through.
  • Record notes for each interaction with customers via our ERP system or internal source.
  • Monitor accounts receivable and cash receipt reports.
  • Fill out appropriate forms to process credits, cancellations, and write-offs with proper documentation and approvals.
  • Build good working relationships with managers, sales representatives, customers, and coworkers to increase the effectiveness of collections.
  • Process new accounts, determining customer credit worthiness, setting credit limits, and payment terms with appropriate approvals.
  • Analyze D&B information and write up formal requests for credit limits if greater than your approval limit.
  • Review existing customer accounts to determine credit limit increases, decreases, or changes in payment terms.
  • Reconcile delinquent accounts, including open payments, credits/returns, and invoices.
Requirements
  • Excellent organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to communicate with account holders in a courteous manner.
  • Must be a self-starter with an above-average attention to detail and the ability to multi-task.
  • Analytical skills, researching skills, exceptional communication skills, and computer skills.
  • Ability to work with customers and resolve outstanding issues.
  • Proficient with Microsoft Office Suite or similar software.
Preferred Qualifications
  • Experience with GreatPlains systems.
  • Experience with Salesforce.
  • Associate's degree preferred, but not required.
  • Two to five years of related experience in accounts receivable.
Work Environment

This is a hybrid position, with the opportunity to work remotely two days a week and collaborate with colleagues in-person three days a week. The supervisor's title is Manager, A/R & Sr Living Commercial Finance, and the department name is Finance & Accounting.

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