Retail Banking Manager II

2 weeks ago

Exton, Pennsylvania, United States TD Bank Group Full time
Work Location:
Exton, Pennsylvania

Hours:
40

Compensation Details:
$86,130,000.00 USD

TD is dedicated to ensuring fair and equitable compensation opportunities for all employees. The salary range for this position considers various factors that influence compensation decisions. The actual base pay offered may differ based on the candidate's skills, experience, job-related knowledge, certifications, geographic location, and specific business needs. As TD prioritizes career development, it is uncommon for individuals to be hired at or near the top of the salary range for their role.

As a candidate, you are encouraged to engage in discussions regarding compensation with your recruiter, who can provide more specific details about this position.

Business Division:
Personal & Commercial Banking
Position Overview:

The Retail Banking Manager II is responsible for driving the growth and profitability of our Consumer Business by managing a portfolio of Stores, which includes deposits, loans, fees, and expenses. This role involves leading, coaching, and inspiring the Store team to deliver an exceptional Employee and Customer Experience while achieving shareholder value through effective solutions and referrals. The focus is on enhancing customer relationships, prioritizing customer needs, and directing them to the appropriate Specialist to ensure their requirements are met with the best advice.

Responsibilities:
  • Provides leadership in people management by recruiting top talent, establishing goals, developing staff, managing performance, and making compensation decisions while fostering teamwork and addressing disciplinary actions as necessary.
  • Oversees a medium-sized Store and team according to TD Bank's store leveling criteria.
  • Leads and manages a medium and/or complex Store while nurturing talent and developing skills to achieve career aspirations, support project success, and drive business results.
  • Accountable for meeting both Store and individual performance metrics.
  • Possesses the ability to manage multiple store locations and/or a diverse customer base, if required.
  • Acts as a mentor to developing Store Managers.
  • Requires extensive knowledge of the banking industry and operations.
  • Requires advanced process management expertise and in-depth understanding of the risk profile for supported team processes, with a strong ability to identify, track, and resolve gaps.
  • Provides coaching, mentorship, and guidance within areas of expertise.
  • Manages a team that requires decision-making on acceptable risk levels, which may range from moderate to high risk potential.
  • Serves as the primary point of escalation for issues raised by customers and internal partners.
  • Originates loan applications, manages Conditions of Lending, and conducts loan closings.
  • Maintains active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Qualifications:
  • Undergraduate degree or equivalent experience.
  • 4+ years of relevant experience required (retail, customer service, and/or financial services), including supervisory, leadership, and coaching experience.
  • 4+ years of demonstrated business development skills, including the ability to conceptualize and implement strategies.
  • 4+ years of proven leadership and coaching experience required.
  • Experience in Small Business and Consumer lending is essential.
  • Knowledge of Bank product lines and services, along with an understanding of Store operations and security.
  • Proven ability to manage competing priorities and strategically align efforts to meet Store objectives.
  • Strong financial analysis capabilities.
  • Excellent presentation, analytical, interpersonal, and collaborative skills with all levels of internal and external customers.
  • Outstanding verbal and written communication skills.
  • Demonstrated ability to lead and motivate team members.
  • Proficient in Microsoft Office suite.
  • Notary License (preferred).
Customer Accountabilities:
  • Manages the service and advice team to promote a positive experience for both customers and colleagues.
  • Leads, coaches, and develops a team of service and advice colleagues on service strategies and tactics to enhance the overall customer experience and improve financial confidence.
  • Ensures customer issues are resolved appropriately, participating in negotiations and problem resolution when necessary.
  • Actively promotes the Bank's brand within the community through involvement in local business groups and initiatives.
  • Builds relationships by fostering a customer-centered organization and proactively addressing customer needs.
  • Contributes to achieving the team's service experience targets by modeling appropriate behaviors and leading the execution of advice plans.
  • Ensures the Store environment is professional and inviting for customers and colleagues.
  • Optimizes colleague scheduling to meet customer demands.
  • Oversees complex daily operational and administrative duties.
Shareholder Accountabilities:
  • Develops Store-specific strategies to drive business growth.
  • Utilizes reporting to identify opportunities for acquiring and deepening customer relationships to enhance deposits, investments, and loan growth.
  • Collaborates with Specialists to grow and advise both new and existing customers.
  • Manages the Store budget to meet expense and revenue objectives.
  • Fosters awareness and engagement across Retail and all Lines of Business to meet and exceed goals.
  • Proactively reaches out to prospects to cultivate relationships through needs-based conversations.
  • Identifies and develops relationships with Personal, Small Business, and Centers of Influence (COIs) to generate demand for TD products and services.
  • Achieves operational excellence business objectives.
  • Ensures due diligence to support the accuracy of all customer transactions.
  • Follows and ensures compliance with bank operating policies and procedures.
  • Identifies and manages risks, escalating high-risk transactions as necessary.
  • Stays informed of emerging issues, trends, and regulatory requirements, assessing potential impacts.
  • Maintains a culture of risk management and control aligned with risk appetite.
  • Ensures colleagues are knowledgeable and compliant with the Bank's Code of Conduct.
  • Collaborates with other business lines to stay updated on market trends and support referrals through ongoing training and coaching.
Employee/Team Accountabilities:
  • Leads, coaches, and develops Store teammates to deliver a consistent and exceptional customer experience.
  • Coaches teammates to provide the best advice to potential and existing customers.
  • Responsible for overall team management, providing leadership and guidance.
  • Sets targets and objectives for the team, holding them accountable for results.
  • Enhances team expertise to align with business demands, continually seeking ways to add value for customers.
  • Leads a high-performing team, providing ongoing feedback and performance reviews.
  • Monitors and addresses performance in a timely manner.
  • Ensures compliance with human resources policies and guidelines.
  • Encourages open communication and collaboration among team members.
  • Promotes a diverse and inclusive environment that supports common goals.
  • Acts as a brand ambassador for the business area and the Bank.
Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
  • Domestic Travel - Occasional
  • International Travel - Never
  • Performing sedentary work - Continuous
  • Performing multiple tasks - Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds - Occasional
  • Sitting - Frequent
  • Standing - Frequent
  • Walking - Frequent
  • Moving safely in confined spaces - Occasional
  • Lifting/Carrying (under 25 lbs.) - Occasional
  • Lifting/Carrying (over 25 lbs.) - Never
  • Squatting - Occasional
  • Bending - Occasional
  • Kneeling - Occasional
  • Crawling - Never
  • Climbing - Never
  • Reaching overhead - Never
  • Reaching forward - Occasional
  • Pushing - Never
  • Pulling - Never
  • Twisting - Never
  • Concentrating for long periods of time - Continuous
  • Applying common sense to deal with problems involving standardized situations - Continuous
  • Reading, writing and comprehending instructions - Continuous
  • Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. The listed responsibilities & duties are considered essential functions for ADA purposes.

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