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Retail Operations Supervisor

2 months ago

Exton, Pennsylvania, United States Norman's Gift Shops, Inc. Full time
Job Overview

Norman's Gift Shops, Inc., a leading employee-owned Hallmark Gold Crown retailer, is on the lookout for a skilled Retail Operations Supervisor. This role is essential in fostering a supportive environment for both customers and team members, ensuring a memorable shopping experience.

Key Responsibilities:

  • Champion our Customer CARE initiative, setting a standard for genuine customer engagement and relationship building.
  • Prioritize customer satisfaction as the cornerstone of our business philosophy.
  • Assist in the effective management of store operations, including event coordination, inventory processing, and promotional activities.
  • Support the development and training of staff on new offerings and operational procedures.
  • Exhibit a professional leadership approach, particularly in the absence of senior management.
  • Become proficient with our point-of-sale system to maintain accuracy in inventory and sales transactions.
  • Undertake additional responsibilities as required.

Join Our Team

If you are passionate about building meaningful connections and enhancing customer experiences, we want to hear from you. We are seeking motivated individuals with strong customer service skills and prior retail supervisory experience.

Basic Qualifications:

  • High School diploma or equivalent.
  • Minimum of 1 year of retail supervisory experience.
  • At least 1 year of customer service experience.
  • Flexibility to work varied hours, including evenings and weekends.
  • Physical ability to stand, walk, and lift up to 40 pounds as needed.

Benefits:

  • Flexible scheduling options.
  • Paid vacation and sick leave.
  • Medical and dental coverage.
  • Life insurance and 401K plan.
  • Employee stock ownership opportunities.
  • Generous employee discount on merchandise.
  • Participation in incentive programs throughout the year.

Norman's Gift Shops, Inc. is committed to equal opportunity employment. All qualified candidates will be considered without regard to race, color, religion, sex, age, national origin, disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.