Night Service Representative

5 days ago


Houston, Texas, United States Extended Stay America Full time
Job Summary

We are seeking a highly skilled and detail-oriented Night Service Representative to join our team at Extended Stay America. As a key member of our overnight operations, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our hotel during non-peak hours.

Key Responsibilities
  • Respond to guest requests and resolve issues in a timely and professional manner.
  • Manage hotel keys and access, ensuring the security and integrity of our facilities.
  • Process guest check-ins and check-outs, including handling payments and issuing room keys.
  • Provide guests with information and directions regarding hotel amenities, services, and local attractions.
  • Perform bookkeeping activities, such as logging events and running reports.
  • Maintain proficiency in hotel computer systems and software.
  • Respond to emergency situations and communicate with first responders as needed.
Requirements
  • Ability to read and interpret documents, including safety rules and operating instructions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Proficiency in computer skills, including Microsoft Office Suite and hotel property management systems.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Strong problem-solving skills and ability to think critically in high-pressure situations.
Benefits
  • Competitive hourly wage
  • Great working environment
  • Employee recognition programs
  • Vision insurance
  • 401(k) savings plan
  • Employee assistance program (EAP)
  • Employee perks program offering discounts to major companies


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