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Service Excellence Representative

2 months ago

Houston, Texas, United States Qonten Full time

Customer Service Representative

At Qonten, we are seeking a dedicated individual to join our team as a Customer Service Representative. This role is essential in ensuring that our clients receive the highest level of service and support.

Key Responsibilities:

  • Thoroughly understand our products to provide accurate information and resolve inquiries.
  • Maintain detailed records of customer interactions, including transactions, feedback, and complaints.
  • Respond promptly and effectively to customer inquiries, ensuring satisfaction and resolution.
  • Exhibit a calm demeanor when addressing customer concerns, demonstrating patience and understanding.
  • Communicate effectively with a diverse clientele, delivering exceptional service at all times.

Ideal Candidate:

The successful candidate will possess strong problem-solving skills and a commitment to customer satisfaction. A self-starter with a proactive approach to service excellence is highly valued. Experience with computer systems and a friendly, approachable manner are essential.

Join us at Qonten and be part of a team that values dedication and strives for excellence in customer service.