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Guest Services Representative

2 months ago

Herndon, Virginia, United States Hyatt Regency Dulles Full time

About Us:
At Hyatt Regency Dulles, we pride ourselves on fostering a supportive and engaging workplace culture. Our commitment to our associates is reflected in our impressive satisfaction scores and our dedication to diversity and inclusion. We offer competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and development. Our team has received multiple accolades for excellence in service, and we are recognized for maintaining high standards in cleanliness and guest satisfaction.

Position Overview:
The Front Desk Agent plays a crucial role in ensuring a seamless experience for our guests during their arrival and departure. This position requires a friendly demeanor and the ability to handle various guest inquiries and requests effectively.

Key Responsibilities:

  • Welcome guests with a warm and genuine greeting, ensuring a positive first impression.
  • Facilitate the registration process by accurately entering guest information and confirming details such as room rates and occupancy.
  • Process payments and manage financial transactions with precision, including credit card verification and cash handling.
  • Respond promptly to phone inquiries, relaying messages and information to guests as needed.
  • Assist guests during check-out, addressing any concerns and ensuring satisfaction with their stay.
  • Handle guest complaints with professionalism, conducting thorough investigations to resolve issues effectively.
  • Maintain composure in high-pressure situations, demonstrating sound judgment and decision-making skills.
  • Adhere to attendance policies and be available for scheduled shifts.
  • Perform additional duties as assigned to support hotel operations.

Qualifications:

  • High school diploma or equivalent required; a college degree is preferred.
  • Previous experience in a hotel or customer service environment is advantageous.
  • Strong mathematical skills for handling financial transactions accurately.
  • Excellent interpersonal skills to interact effectively with guests and team members.
  • Ability to stand and move throughout the front office area while performing essential job functions.
  • Proficient in using computer systems for data entry and information retrieval.
  • Capable of recognizing and responding to emergency situations.
  • Effective verbal and written communication skills, adaptable to various audiences.

Benefits:
Hyatt Regency Dulles is dedicated to offering a comprehensive benefits package that supports the well-being of our associates. This includes competitive medical, dental, and vision insurance options, as well as vacation and sick leave. We also provide access to a 401(k) plan with matching contributions and various employee discounts. Our commitment to your financial wellness is reflected in our partnership with DailyPay, allowing you to access your earnings as needed.

We are an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.