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Bilingual Customer Service Representative

1 month ago

Herndon, Virginia, United States Serco North America Full time
Job Title: Bilingual Call Center Representative

Are you a customer service professional looking for a new challenge? Do you have excellent communication skills in both English and Spanish? We are seeking a Bilingual Call Center Representative to join our team at Serco North America.

Job Summary:

We are looking for a highly motivated and customer-focused individual to provide exceptional service to our clients. As a Bilingual Call Center Representative, you will be responsible for answering inbound calls, responding to customer inquiries, and resolving issues in a professional and timely manner.

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries in a professional and courteous manner.
  • Resolve customer issues and concerns in a timely and effective manner.
  • Utilize authorized computer systems to gather and confirm information prompted by incoming calls.
  • Be proficient in Spanish and English, with the ability to communicate effectively with customers in both languages.

Requirements:

  • A High School diploma or equivalent.
  • 0-2 years of experience in customer service or a related field.
  • Must be bilingual in Spanish and English, with the ability to communicate effectively in both languages.
  • At least six months to one (1) year of experience working in an office setting answering telephones, retail, etc., or in a similar setting, including demonstrated keyboard board skills, and verbal and written proficiency in English language to facilitate clear and accurate exchange of information to callers.

What We Offer:

As a Bilingual Call Center Representative at Serco North America, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills in both English and Spanish, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].