Guest Services Representative

2 weeks ago


Arlington, Virginia, United States StepStone Hospitality Full time

The Hilton Garden Inn Arlington/Courthouse Plaza is in search of a proactive, enthusiastic, and customer-oriented individual for the role of Front Desk Agent. This position is essential for ensuring a welcoming atmosphere for our guests. The successful candidate will be responsible for greeting visitors, managing check-ins and check-outs, and processing payments accurately. Additionally, they will provide essential information about the hotel and local amenities, addressing any guest inquiries or concerns effectively.

Key Responsibilities:

  • Check guests in and out of the hotel efficiently.
  • Assign rooms and issue room keys, providing necessary instructions.
  • Manage incoming mail and messages, ensuring proper tracking.
  • Facilitate communication through various channels.
  • Respond to questions regarding hotel services, local attractions, and travel information.
  • Maintain accurate records of room availability and rates.
  • Process guest bills, including payments and changes.
  • Handle reservations, confirmations, and cancellations through multiple communication methods.
  • Post charges to guest accounts as needed.
  • Assist guests with transportation and entertainment bookings.
  • Safeguard guest valuables in the hotel safe.
  • Utilize office software proficiently.
  • Possess a thorough understanding of all operational procedures, including night audits.
Qualifications:
  • Strong command of the English language for effective communication.
  • Availability to work during holidays, weekends, and various shifts.
  • Attention to detail in reporting information.
  • Capability to assist with diverse office tasks as required.
  • Commitment to adhering to all company policies and procedures.
  • Participation in mandatory meetings.
  • Ability to lift a minimum of 20 pounds.
  • Physical tasks may include pushing, bending, and manual dexterity.
  • Proficient in hearing, writing, and typing.
  • Other responsibilities may be assigned as necessary.
EOE/M/F/V/D - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

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