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Guest Services Representative

2 months ago

Arlington, Virginia, United States Concord Hospitality Full time


Position Overview:


We are seeking individuals who are dedicated to providing exceptional service and embody our core values centered around Quality, Integrity, Community, Profitability, and Enjoyment.


Key Responsibilities:

As a Front Desk Agent, your primary role will be to assist guests in a friendly and professional manner during their stay.

Your duties will include:


  • Welcoming guests upon arrival and facilitating their check-in and check-out processes in accordance with established standards.
  • Providing guests with comprehensive information regarding hotel amenities, policies, and local attractions.
  • Managing incoming calls and directing them to the appropriate departments or guests while accurately taking messages.
  • Handling reservations, including modifications and cancellations, to ensure guest satisfaction.
  • Addressing guest inquiries, requests, and complaints, while collaborating with other departments to meet special needs.
  • Performing cashier responsibilities, including processing payments and posting charges to guest accounts.
  • Communicating maintenance and housekeeping issues to the relevant departments promptly.
  • Adhering to security protocols to ensure the safety of guests and staff.
  • Familiarizing yourself with emergency procedures to maintain a secure environment.
  • Keeping the Front Office area organized and presentable.

Additional Duties:

  • Flexibility in scheduling is essential, as the hotel operates around the clock, and shifts may vary based on business needs.
  • Compliance with all hotel policies and procedures is mandatory.

Qualifications:

  • Excellent communication and interpersonal skills.
  • Ability to remain standing for extended periods.
  • Capability to thrive in a fast-paced environment.
  • Strong problem-solving skills and the ability to maintain composure under pressure.

Why Choose Concord Hospitality?

We offer competitive compensation and a comprehensive benefits package for full-time employees, including medical, dental, and vision insurance, life insurance, disability options, retirement plans, tuition assistance, and discounted hotel rates.

We prioritize creating a positive work environment that fosters personal and professional growth. Our culture emphasizes the importance of our associates, and we strive to recognize their hard work and commitment to excellence.

We are committed to diversity, work-life balance, and delivering outstanding customer service in every market we serve.

If you are looking for a rewarding opportunity within a dynamic team, we encourage you to consider this position.