Guest Services Representative

1 week ago

Arlington, Virginia, United States Concord Hospitality Full time

Concord Hospitality

Is seeking individuals who are dedicated to providing exceptional service and embody our core values rooted in the five Cornerstones: Quality, Integrity, Community, Profitability, and Fun.


FRONT DESK AGENT

Position Overview:

To assist guests in a prompt, courteous, and professional manner with Front Desk operations.

Responsibilities include delivering high levels of customer service, managing room bookings, offering information and assistance to guests, and processing payments for services rendered.


Key Responsibilities:

  • Facilitate the check-in and check-out process for guests in accordance with hotel and brand standards.
  • Provide guests with information regarding hotel amenities, policies, and procedures, as well as local attractions.
  • Manage incoming calls through the hotel phone system, directing calls to the appropriate departments or guests, and accurately taking messages.
  • Handle guestroom reservations, including modifications and cancellations.
  • Address inquiries, requests, and concerns from guests, coordinating with other departments to meet special requests.
  • Perform cashier duties, including cashing traveler's checks and posting charges to guest accounts.
  • Notify housekeeping and maintenance of any issues reported by guests regarding rooms or hotel grounds.
  • Adhere to security protocols to ensure the safety of guests and staff.
  • Be familiar with hotel emergency procedures.
  • Maintain the cleanliness and organization of the Front Office area.

Additional Duties:

  • The hotel operates continuously, requiring staff to adapt to varying business demands, which may involve working different shifts.
  • Employees must comply with all established work rules, procedures, and policies as outlined in the employee handbook.

Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Ability to stand for extended periods.
  • Capability to thrive in a fast-paced environment.
  • Ability to maintain composure and exercise good judgment in challenging situations.

Why Choose Concord?

We offer competitive compensation.

Full-time employees are eligible for a comprehensive benefits package, including medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, and discounted rates at Concord-managed hotels, along with training and career advancement opportunities.


We prioritize creating a positive work environment for our employees and strive to recruit the best talent in the industry.

Our "Associate First" culture fosters personal development both in the workplace and beyond.

Concord's workforce is the foundation of our company, and we are committed to recognizing their hard work, dedication, and pursuit of excellence.

We value work-life balance, diversity, and our commitment to delivering outstanding customer service and quality accommodations in every market we serve.


If you are looking for a role that offers growth and the chance to be part of a dynamic team, this position may be the right fit for you.

We are proud to be an equal opportunity employer. We maintain a drug-free workplace.

Concord Hospitality

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