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Guest Services Representative

2 months ago


Arlington, Virginia, United States StepStone Hospitality Inc. Full time
Position Overview

StepStone Hospitality Inc. is in search of a dedicated and enthusiastic Guest Services Representative to enhance our team. This role is pivotal in ensuring that guests experience exceptional service from the moment they arrive until their departure.

Key Responsibilities
  • Guest Reception: Welcome guests warmly and facilitate their check-in and check-out processes efficiently.
  • Account Management: Handle guest accounts, ensuring accurate billing and payment collection.
  • Information Provider: Respond to inquiries about hotel amenities, local attractions, and dining options.
  • Communication: Manage a multi-line phone system, addressing guest needs and concerns promptly.
  • Reservation Management: Assist in making, confirming, and canceling reservations through various communication channels.
  • Record Keeping: Maintain accurate records of room availability and rates.
  • Guest Assistance: Provide support for any guest requests, including transportation and entertainment arrangements.
  • Office Skills: Utilize office software effectively to manage daily tasks.
Qualifications
  • Proficient in the English language to ensure clear communication with guests and team members.
  • Willingness to work flexible hours, including weekends and holidays.
  • Strong attention to detail and ability to report information accurately.
  • Capability to perform various office tasks as required.
  • Adherence to all company policies and procedures.
  • Physical ability to lift and move items weighing up to 20 pounds.
  • Other responsibilities may be assigned as needed.

StepStone Hospitality Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.