Customer Experience Lead

6 days ago


Cincinnati, Ohio, United States Canonical - Jobs Full time
About the Opportunity

We are seeking a highly skilled CSSM to join our Customer Success team at Canonical. This is an exciting opportunity for someone who is passionate about cloud and data centre infrastructure technologies.

About the Role:

  • You will develop trust with assigned customers and provide them with the best possible experience navigating Canonical's vast offering.
  • You will align expectations, suggest additional services or product capacity to increase loyalty, alleviate pain points, and help draw and deliver on a collaboration roadmap.
  • You will coordinate complex projects in interaction with developers, IT managers, and decision makers from various industries.

About Us:

Canonical is a remote-first company that has been working remotely since 2004. We recruit on a global basis and set a very high standard for people joining the company.



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