Customer Experience Ambassador

3 days ago


Cincinnati, Ohio, United States The Porch Swing Company Full time
Job Summary:
PorchToPatio, LLC is seeking a skilled Customer Experience Ambassador to provide exceptional support to our clients. As a key member of our remote team, you will play a vital role in delivering top-notch support through various channels and ensuring customer satisfaction.

About the Role:
This full-time position involves working as part of a collaborative and results-driven team dedicated to continuous improvement. You will be responsible for providing best-in-class customer support, troubleshooting inquiries, and navigating software tools to manage day-to-day operations. Your exceptional communication and relationship-building skills will enable you to consistently exceed customer satisfaction and efficiency metrics.

Key Responsibilities:
* Provide timely and effective support to customers across phone, email, and live chat
* Troubleshoot and resolve inquiries with empathy and efficiency
* Collaborate with team members to maintain a positive and engaging work environment
* Participate in projects, including updates to our industry-leading website and processes

Requirements:
* Strong customer service skills with confidence in handling various inquiries
* Comfort working remotely with a reliable workspace and self-motivation
* Passion for learning about products, services, and industry to better serve customers
* Excellent communication and relationship-building skills, particularly over the phone
* Reliable attendance and adherence to a set schedule
* Ability to learn and utilize online tools, including email platforms, knowledge bases, reporting tools, and performance trackers

Benefits:
* Competitive salary: $18.00 per hour
* Paid time off
* Parental leave
* Work-from-home flexibility

What We Offer:
A dynamic and collaborative work environment, opportunities for growth and development, and a competitive compensation package.

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