Experience Management Lead

6 days ago


Cincinnati, Ohio, United States LSI Industries Full time

About the Job:

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We are seeking a talented Customer Experience Manager to join our team at LSI Industries. As a key member of our customer service team, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.

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Responsibilities:

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  • Develop and implement customer service initiatives to drive business results">
  • Collaborate with cross-functional teams to ensure seamless customer experiences">
  • Lead and manage a team of Customer Service Representatives">
  • Monitor and report on customer satisfaction metrics">
  • Analyze data to inform business decisions and drive continuous improvement">
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Requirements:

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To be successful in this role, you will need:

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  • A Bachelor's degree or equivalent">
  • At least 10 years of relevant experience in customer service or a related field">
  • Excellent leadership and analytical skills">
  • Ability to communicate effectively with customers and internal stakeholders">
  • Knowledge of Microsoft Office applications">
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What We Offer:

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In return for your hard work and dedication, we offer:

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  • A competitive salary of $85,000 - $115,000 per year">
  • A comprehensive benefits package including health insurance, dental insurance, and vision insurance">
  • A generous paid time off policy">
  • Ongoing training and development opportunities">
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About LSI Industries:

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LSI Industries is a leading manufacturer of commercial lighting solutions and graphic display solutions. We are committed to delivering exceptional quality and service to our customers.



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