Customer Experience Associate
5 days ago
About Xylem
Xylem is a global leader in water technology, committed to solving the world's most pressing water challenges through innovation and collaboration.
Job Description
We are seeking a highly motivated Operations Support Professional to join our team. As a key member of our operations support team, you will be responsible for providing exceptional customer service and resolving complex customer issues.
Main Responsibilities:
- Resolve customer issues and provide timely responses to customer inquiries.
- Develop and maintain relationships with internal stakeholders to ensure seamless communication and alignment.
- Assist in executing tasks with medium levels of autonomy and limited guidance required for complex tasks.
Requirements:
- High school diploma or equivalent plus 2 years of applicable work experience OR Bachelor's degree with demonstrated capability in comparable work.
- Strong communication skills and ability to collaborate with other disciplines.
- SAP fluency in relevant areas of expertise (e.g., SD, CS, CM module).
Benefits:
- Generous PTO package and paid holidays.
- Customizable health, dental, and vision insurance (eligible on first day).
- Career progression plans and reward and recognition programs.
Salary: $58,000 - $88,000 per year, based on factors such as skills, experience, location, and market conditions.
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