Customer Experience Ambassador

5 days ago


Cincinnati, Ohio, United States Planet Fitness Inc. Full time
Job Description:

The Customer Experience Ambassador will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities:
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including: answering phones in a friendly manner, assisting callers with questions, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner.
Requirements:
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem solve.
  • Diplomacy in all interactions while using appropriate behavior and language.
About Us:

Planet Fitness Inc. is an equal opportunity employer committed to providing a Judgement Free Zone for our members and employees.

We are seeking top talent to join our team in cultivating a positive and motivating work environment. Our company culture emphasizes the importance of customer satisfaction and employee growth.

Benefits:

We offer competitive salaries, ranging from $15.00 to $18.00 per hour, depending on location and experience. Benefits include medical, dental, and vision insurance, as well as 401(k) retirement plan options.

We value diversity and inclusion in our workplace and welcome applications from qualified individuals who share our commitment to excellence and customer satisfaction.



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