Customer Experience Lead

7 days ago


Cincinnati, Ohio, United States Lakeview Farms Full time
About the Role

We are seeking a highly skilled Customer Experience Lead to join our team at Lakeview Farms. As a key member of our organization, you will be responsible for delivering exceptional customer service and ensuring that our customers' needs are met.

Key Responsibilities
  • Client Relationship Management: Build and maintain strong relationships with our customers, acting as their point of escalation for any issues that cannot be resolved by our customer service representatives.
  • Order Processing: Develop efficient processes to accurately process orders, ensuring that they meet our customers' specifications and are delivered on time.
  • Issue Resolution: Handle customer inquiries, complaints, and issues by coordinating with internal departments to ensure swift and effective resolutions.
  • Account Monitoring: Track and monitor account performance, analyzing trends to proactively address potential issues or areas for improvement.

Estimated Salary: $80,000 - $110,000 per annum, depending on experience.



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