Relationship Development Specialist
2 weeks ago
AFC (Automotive Finance Corporation) is a subsidiary of OPENLANE, a global organization dedicated to empowering independent car dealers. For over 30 years, we've been committed to making dreams come true by providing innovative finance solutions that amplify purchasing power and free up cash flow.
What We Offer- Competitive compensation and benefits package
- Medical, dental, and vision benefits with employer HSA contributions
- Immediately vested 401K or RRSP with company match
- Paid vacation, personal, and sick time
- Paid maternity and paternity leave
- Employer-paid short-term disability and life insurance
- Employer-paid Leap into Service Day for volunteer opportunities
- Tuition reimbursement for eligible programs
- Opportunities for skill development and knowledge sharing
- Company culture of internal promotions, diverse career paths, and rapid advancement
We're seeking a Relationship Specialist who excels at building meaningful relationships with customers through effective communication and problem-solving. This role is instrumental in elevating customer relationships, attracting new business, and driving revenue growth. The successful candidate will have a strong understanding of portfolio management, risk, and new business development.
Key Responsibilities- Grow the portfolio organically while providing exceptional customer service
- Promote AFC's vision by leading prospecting, growth, and development of the portfolio
- Utilize AFC dealer reporting tools like Salesforce and Tableau to identify leads, growth opportunities, and risk issues
- Develop relationships with internal stakeholders and external partners to generate leads
- Understand industry, geographic area, and dealer operations to forecast opportunities and challenges
- Analyze data to determine best courses of action for business development and risk mitigation
- Make decisions using critical thinking and strong negotiation skills
- Promote OPENLANE businesses' products and services to customers
- Manage credit and contract functions, including small credit presentations and platinum deals
- Onboard new customers and identify areas of opportunity and growth
- Manage temporary credit increases and line modifications for customers
- Collaborate with Credit, Contracting, Collections, Training, and Operations teams to drive portfolio performance
- Three or more years of relevant experience
- Valid driver's license
- Willingness to travel locally to support customers
- Attention to detail and ability to prioritize and stay organized
- Bilingual (Spanish & English) strongly preferred
- One year in sales or sales support
- Previous auto industry experience
- Experience with Microsoft Suite, Salesforce, and CRM familiarity
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