Family Support Specialist

3 weeks ago

Bronx New York, United States Good Shepherd Services Full time
About the Role

Good Shepherd Services is a leading multi-service agency that serves over 30,000 youth and families each year. We are seeking a highly skilled and compassionate Family Worker to join our team.

Job Summary

The Family Worker will provide home-based supportive services and case management activities for families participating in the Transitions Bronx prevention program. This role will ensure child safety, well-being, and family stability, while also carrying out administrative and organizational responsibilities to support the overall program operation.

Key Responsibilities
  • Collaborate closely with Case Workers/Social Workers to conduct home and office visits with families to monitor child safety and ensure family stability.
  • Create and maintain linkages to important community resources and assist families in accessing these resources, including medical and mental healthcare, substance abuse treatment, affordable housing, childcare, and public benefits.
  • Accompany participants to designated meetings and appointments for educational, medical, or treatment purposes, and/or to government and other community agencies.
  • Manage basic administrative and organizational tasks for the program, including obtaining consent forms and medical/educational records, preparing case tracking lists, and monitoring report submissions.
  • Complete statistical/written reports in required databases, including progress notes and summaries of school and treatment reports.
  • Greet and welcome visitors and participants, and respond to calls while covering the reception area as needed.
  • Attend community-based and funder-provided training and informational sessions, and share knowledge and resources with staff and participants.
  • Engage in crisis intervention activities as needed, helping to de-escalate conflict and ensure safety.
  • Make State Central Register (SCR) reports when required to ensure responsiveness to immediate or impending child safety concerns.
  • Support the use of the Solution-Based Casework and Family Treatment/Rehabilitation models with all families.
  • Attend and participate in program staff meetings, as well as related agency training as appropriate.
Requirements
  • High School diploma required; some college preferred.
  • Bilingual in English/Spanish required.
  • Proficiency in Microsoft Office (Outlook, Excel, and Word) required.
  • At least one year of related experience working with children or families in a community-based setting preferred.
  • Familiarity with Connections and PROMIS databases a plus.
  • Ability to travel and make home visits throughout Bronx.
  • Willingness to understand and be sensitive to varied cultures and backgrounds.
  • Proven record of successfully navigating New York City entitlement programs.
  • Ability to work a maximum of two evenings per week, as needed.
About Good Shepherd Services

Good Shepherd Services is an equal opportunity employer that is committed to becoming an anti-racist and multicultural organization. We welcome prospective employees from diverse backgrounds who will join us on that journey and uphold our values.

We are committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of our activities or operations.

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