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Family Support Specialist

2 months ago

New York, New York, United States Women In Need, Inc. Full time
Job Title: Family Support Specialist

We are seeking a compassionate and organized Family Support Specialist to join our Transitional Housing team at Women In Need, Inc. As a key point of contact for clients in transitional housing, you will ensure their comfort, safety, and adherence to site rules.

Key Responsibilities:
  • Client Services and Support:
    • Welcome and orient new families, conduct intakes and initial assessments to provide an overview of shelter rules and regulations.
    • Address client inquiries professionally, offer empathy, and direct them to appropriate services.
    • Collaborate with social services to identify referrals, conduct wellness checks, and assist high-risk families.
  • Facility Management:
    • Acquire and maintain understanding of building features, opening/closing times, and location of services.
    • Regularly walk the facility, engaging clients in a supportive manner, and conducting wellness checks and unit inspections.
    • Set up units/rooms for new intakes, provide necessary items, and process client information.
  • Documentation and Reporting:
    • Use the CARES database to complete intakes, discharges, census, and other reports.
    • Maintain accurate client records and documentation in compliance with organizational standards.
  • Professional Conduct:
    • Represent Women In Need, Inc. with integrity and professionalism both internally and externally.
    • Attend program and agency meetings, house meetings, case conferences, and training sessions as required.
Qualifications:
  • High School diploma or equivalent required.
  • Previous experience in social services, supportive housing, or emergency shelter settings preferred.
  • Strong interpersonal and organizational skills, proficiency in computer use for documentation, and ability to work effectively under pressure.

We are an equal opportunity employer and actively seek a diverse applicant pool. We provide equal opportunities for all employees and applicants, without regard to race, religion, age, gender, sexual orientation, disability, or other protected categories under federal, state, and local law.

We are committed to using Trauma-Informed Care principles and innovative programs to meet the complex needs of our families and improve their quality of life.