Retail Operations Manager

7 days ago


Greenville South Carolina, United States Express Full time
About Express

Express is a leading Direct-to-Consumer platform operating in the United States. Our mission is to provide a unique shopping experience that combines style, quality, and value.

Job Summary

We are seeking a highly motivated and experienced Retail Sales Leader to join our team. As a key member of our retail operations team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a team of sales associates.

Key Responsibilities
  • Develop and implement sales strategies to drive revenue growth and improve customer engagement.
  • Lead and motivate a team of sales associates to achieve sales targets and provide exceptional customer service.
  • Partner with store management to provide feedback on associate performance and implement action plans to improve sales and customer satisfaction.
  • Assist in training associates on store operations, product knowledge, and customer service skills.
  • Monitor and analyze customer service metrics to identify areas for improvement.
  • Build and maintain effective relationships with customers, peers, and supervisors.
  • Stay up-to-date with company policies, promotions, and product knowledge to provide expert advice to customers.
Requirements
  • High school diploma or equivalent required.
  • 1 year of retail experience preferred.
  • Proficient in use of technology, including iPads and registers.
  • Meets defined availability criteria, including nights, weekends, and non-business hours.
  • Meets physical requirements.
  • Critical skills and attributes include previous retail experience, effective communication, sales accountability, and collaborative skills.
Benefits

Express offers a range of benefits to help protect full-time associates' health and long-term financial security, including medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with company match, merchandise discount, paid time off, and parental leave.

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with company match.



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