Retail Operations Manager

2 weeks ago

South Point, Ohio, United States Big Sandy Superstore Full time
Position Overview

As a Retail Operations Manager at Big Sandy Superstore, your leadership will be pivotal in fostering a culture of excellence and customer satisfaction. We prioritize the growth and development of our employees, ensuring a supportive work environment that values respect and dignity.

Key Responsibilities:

  • Oversee a minimum of 48 hours per week in retail operations.
  • Meet and exceed personal sales targets.
  • Assist in managing and training the sales team and new recruits.
  • Facilitate training sessions and establish performance goals for the sales team.
  • Create memorable experiences for our customers.
  • Support the store management team as needed, stepping into roles and responsibilities as required.
  • Maintain effective communication with management regarding team and departmental performance.
  • Conduct morning and afternoon meetings to motivate and educate the sales team.
  • Drive sales through all phases of the sales process.
  • Coach sales professionals individually to enhance their sales techniques.
  • Observe sales interactions to ensure adherence to the sales process.
  • Identify areas for improvement in sales professionals during customer interactions and provide constructive feedback.
  • Set individual performance goals aligned with store objectives.
  • Maintain ongoing communication with sales professionals regarding their progress towards goals.
  • Demonstrate a passion for teamwork and the success of both individuals and the team.
  • Gain comprehensive knowledge of all store roles and operations.
  • Collaborate with the Corporate HR Department to build a strong team and maintain optimal staffing levels.
  • Willingness to travel as necessary.
  • Utilize data to inform decision-making.

Desired Qualities:

  • High energy and enthusiasm with a positive attitude towards retail sales.
  • Strong leadership skills with a commitment to teamwork and accountability.
  • Reliable and self-motivated, with the ability to hold others accountable.
  • Exceptional multitasking and communication skills, along with effective time management.
  • Open to relocation within the assigned region for career advancement.

Education and Experience Requirements:

  • High school diploma or equivalent combination of education and experience.
  • Prior experience in a customer-focused environment is preferred.
  • Experience in retail management or supervisory roles is essential.

Position Type:

  • Full-Time/Regular

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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